IT Technician

Job Description

As part of our growth, your tasks will be to:
– Organize incident solving activities based on ITIL recommendations and defined processes assigned to IT Technician role, provide support to customers affected.
– Provide technical support and assistance, thru phone, remotely tool and/or in person if necessary
– Ensure that all POS and Service Request Ticket and Incidents are handled accordingly.
– Assist in Problem Management related efforts that could lead to cost savings/reduction, efficient process and reduce recurring tickets % quarterly/annually
– OWN problem management related efforts in their respective areas and to commit X% of recurring tickets that could lead to cost savings/reduction and efficient process
– Our IT Technician will assist our IT Helpdesk team by providing technical support assistance to Work from Home employees, and configuration of workstations and mobile devices.
– Handle IT Technician related ticket from Jira Service Desk, internal ticketing system.
– Conduct technical assistance from Point-of-Sales (POS) and Work from Home employees.
– Coordinate and cooperate to other teams to resolved technical related tickets.
– Configure mobile devices and workstations for field deployment and Work from home activity.
– Visit our Remote office and/or POSes to provide technical assistance or delivery/pullout of equipment.
– Participate in projects.

You know you are the perfect fit if you have:
– Minimum 2 years’ experience as POS Support or Field Support.
– Basic Linux Skills.
– Android Configuration
– Intermediate Knowledge in Office365.
– Knowledgeable in using Active Directory
– Basic Network Configuration and Troubleshooting.