Customer Service Associates

Job Description

• Coordinate and oversee aeromedical transport cases independently from start to end.
• Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill
• Be the first point of contact for our clients who require medical or travel assistance.
• Be responsible for your allocated cases within the working hours and be responsible in managing the task.
• Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
• Go the extra miles based on the company’s standard. Provide excellent service and product
knowledge in building skills.
• Able to multi-task and support other departments. Teamwork mentality.
• Greet every customer with energy and enthusiasm.
• Perform 3 important qualities: – Professionalism, patience and ‘people-first attitude.