Sea Logistics ISC Customer Care Specialist

Job Description

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities
– To qualify + enter customer orders into the operational execution process.
– To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
– To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
– To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
– To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
– To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
– To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
– To create, review + refine customer reports.
– To ensure delivery against all financial targets + strategic objectives across ISC.

Your Skills and Experiences
– Bachelor degree
– Preferred at least 1 year experience in related field
– Able to converse fluently in Bahasa Indonesia and English
– Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
– Strong time management and coordination skill
– This role is temporary employment for 4 months