Lead Customer Service

Job Description

Job Description:
– Create & develop customer service policy for organizations SOP
– Analyze customer satisfaction and improve services; Using statistics or other data to determine the level of customer service your organization is providing;
– Handling face-to-face inquiries from customers.
– Handling customer complaints or any major incidents
– Developing feedback or complaints procedures for customers to use.
– Improving customer service procedures, policies and standards for your organization or department.
– Leading or supervising a team of customer service staff.
– Responsible to managing day-to-day operations in the customer service department.

Requirement
– Bachelor’s degree in Business Administration or a related field
– At least 3 years of experience in customer service management
– Strong leadership and people management skills
– Excellent communication and interpersonal skills
– Ability to analyze data and identify trends
– Proficient in Microsoft Office applications
– Familiarity with customer service software and tools