Market Executive

Job Description

Role KPI’s
· Administration
· Revenue Generation
· Marketing and Brochure Contribution
· Health and Safety
· Delivery against SLA
· Erosion Mitigation

Job Purpose
The Market Executive is responsible for building and driving revenue growth through offering management support to the Purchasing team including the procurement and co-ordination of special offers to the dnata travel group, ensuring inventory and availability is always market leading and content is always up to date and accurate.

Accountabilities
– Work with Market Managers / Executive and loaders to ensure all products are loaded in a proper and timely manner in accordance with best practice and business needs, ensuring systems are regularly checked to maintain rate integrity and continuity of supply and monitor loading progress from Tracker bearing in mind commercial needs
– Work with Market Managers to ensure that all contracts are issued and received in a timely manner and appropriate records are kept, including appropriate Health & Safety
– Run and check reports to maintain availability of stock and identify regular “Stop sales’ offenders to the relevant Market Managers
– Support Market Managers / Executives in procuring the best rate & allocation practice in all areas of responsibility ensuring we receive the most competitive deals in the marketplace
– Conduct exclusive tactical negotiations with suppliers on an on-going basis in conjunction with market manager
– Building hotel relationships with Market Managers ensuring inventories are always up to date
– Ensuring content (room type, occupancy, descriptions, board types etc.) is up to date and accurate
– Assist Market Manager/hotel when property is live but not showing online – Coordinate with Servicedesk if escalation required and keep both parties informed
– Manage deactivated properties, manage responses and liaise with Market Manager on whether they need to be disabled. Handle the disabling process
– Assist with general product management including the monitoring and reporting of sales on a weekly basis
– Ensure errata are issued as appropriate for all changes and building work etc; ensuring appropriate action is taken to advise clients, both current and potential, in accordance with legislation
– Handle customer service and accounts issues relating to products ensuring requests are confirmed and losses minimised where possible
– Work with Purchasing Manager / Executives and brands to ensure all queries of whatever type are handled and resolved in a timely and efficient manner.
– Manage payment queries including day of payment settings by room type, creating read only extranet accounts and liaising with VCC team on failed payments when contacted by hotels
– Maintain records of brochure contribution & overrides ensuring agreements are issued and returned
– Maintain an accurate record of special offers for Purchasing Managers and ensure distribution via SalesForce
– Assist Health and Safety team with Health & Safety assessment follow ups to ensure they are completed and returned within the SLA deadline
– Conduct & support competitor analysis and awareness providing accurate information to Market Managers/ Executive; Produce MI stats for Market Managers as required
– Assist Market Managers / Executives with marketing requests and tourist board relationships. Work in partnership with the in-house brands to secure marketing funds & tactical offers from Suppliers for promotional activities for their respective brands
– Deputise for Product Managers on weekly calls as required
– Attend trade function as required by the Market Managers in accordance with the business needs
– With request from Market Manager, co-ordinate mass email campaigns such as promotional emails for marketing.
– Review disabled promotions and contact hotels to request extension

Qualifications / skills / experience / knowledge
– Excellent written and oral English language skills, other languages would be an advantage based on region assigned
– Minimum 2 years commercial experience working for an OTA/bedbank or tour operator
– Demonstrate strong communication skills
– Commercial, numerate with a high level of analytical skills
– Self-motivated, with ability to work autonomously, organising time and prioritising workload
– Ability to work and thrive in a multi-tasked, fast paced environment
– Able to work on own initiative and contribute positively to the team environment
– Confident and competent in establishing relationships with key suppliers
– Adaptability and the ability to cope with frequent change requirements
– Highly proficiency levels in working with Microsoft office products
– Excellent attention to detail and accuracy
– Understanding of Travel Technologies and the industry as a whole
– Strong work ethic and a real commitment to continuous improvement