Customer Service Executive

Job Description

Responsibilities
-Handling all inquiries, issues, feedbacks, complaints & assist customers via email, phone calls
-Understand company products and order process well to give best advice/suggestion to customers
-Prepare quotations & follow up closely with customers’ inquiries
-Solve customers’ complaints/problems on product or order process
-Managing existing corporate customers, understand their needs & fulfil their requirements
-Work closely with internal partner to ensure all orders and shipments are expedite under customers’ requirements
-Able to communicate verbally and writing to CORPORATE customers in English
-Provide prompt professional service to walk-in customers
-Take responsibility to ensure customers are satisfied & build strong customer relations
-Follow up and ensure accuracy of payment by customers
– Perform any other duties as assigned by management from time to time

Requirements
-Minimum Bachelor’s Degree qualification or equivalent
-Required languages: English (proficient in speaking, reading & writing to effecitively communicate with our customers)
-Computer literate
-Fresh graduates are encouraged to apply
-Highly motivated self-starter who takes initiative with minimal supervision and enjoy working independently
-Proactive, energetic, responsible, willing to learn, result oriented and good working attitude
-Good interpersonal & communication skills, able to carry conversations at all levels
-Problem solving skills