Online Customer Support

Job Description

What we are looking for:
– Bachelor’s degree in any course
– With at least 1 year of related experience.

What are the key responsibilities and accountabilities:
– E-Commerce Associate manages the online shopping platforms.

Key Responsibilities and Accountabilities:
– Responsible for collecting customer order information and printing of waybills and invoices.
– Ensure that all platforms have enough merchandise and allocation per size.
– Act as the primary point of contact for customers, answering the phone and email inquiries and resolving complaints.
– Create, edit, and upload product photography and descriptions to the ecommerce platform and remove discontinued/out-of-stock items in a timely manner.
– Responsible for redesigning and enhancing platforms.
– Work closely with different teams (visual/creatives/marketing/social media) to provide updated content that will be shared across e-Commerce platforms.
– Managing and executing promotional campaigns
– Driving the sales performance of the e-commerce platform
– Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
– Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

What to expect?
Office location: Quezon City (Near Betty Go Belmonte LRT 2 station)
Work schedule: Shifting schedule | 8AM – 6PM
Competitive employee benefits and salary!
HMO, Life Insurance, Employee Discount merchandise, Yearly convertible leave credits, Attendance Reward System, and allowances.
Be part of our growing team!

Job Types: Full-time, Permanent
Salary: Php16,000.00 – Php18,000.00 per month

Ability to commute/relocate:
Quezon City: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor’s (Preferred)

Experience:
Online Shopping Platforms: 1 year (Required)