Manager, Customer Order Management – Night Shift

Job Description

What Customer Order Mgmt contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Qualifications
– Bachelors degree in business related field
– At least 3++ years experience as an Operations Manager in a BPO/shared services/captive setting
– At least 2+ years experience leading support functions e.g. Quality, Workforce
– Strong communication and presentation skills
– Strong stakeholder management skills
– Willing to work US hours..
– Internal candidates have to be in an M1 capacity in current role for a minimum of 1 year

What is expected of you and others at this level
– Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
– Participates in the development of policies and procedures to achieve specific goals
– Ensures employees operate within guidelines
– Decisions have a short term impact on work processes, outcomes, and customers
– Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
– Interactions normally involves resolution of issues related to operations and/or projects
– Gains consensus from various parties involved
– Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.