Logistics Supply Chain Coordinator I or II

Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Logistics Supply Chain Coordinator I or II
Cyberscape Beta, Ortigas Center Pasig City, Philippines
Reporting to: Team Leader

The Logistics Supply Chain Coordinator will work alongside the Logistics Account Management within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Logistics Supply Chain Coordinator’s role will include monitor missing and or Failed Tracking events, appointment setting, document retrieval, OS&D and order entry. The overall goal is to provide Logistics Customers with visibility to freight moving within their network by completing daily assigned tasks.

As Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Essential Job Functions:
– Develop a proactive relationship with the assigned Customer’s Account Management Team by resolution of issues and concerns in a timely manner.
– Determine which Failed Tracking Events can be processed to an existing shipment within OTM.
– Obtain key pickup and delivery records from carrier websites.
– Utilize Carrier website to obtain paperwork such as BOL and POD.
– Schedule required pickup or delivery appointments
– Assigned duties and response may shift as needs of the business change

Minimum Qualifications:
– Strong communication skills- interpersonal, verbal and written
– Experience with Microsoft Excel software
– Excellent customer service skills
– Ability to problem solve

A BIT ABOUT YOU
– Excellent in customer service.
– With excellent English communication, listening and organizational skills.
– With a minimum of one year of back-end admin processing experience.
– With a knack for multi-tasking.
– Able to solve problems and work under minimal supervision.
– Adept in learning new workflows and tasks.

WHAT SUCCESS LOOKS LIKE
– High customer satisfaction.
– Excellent feedback from customers.
– Achievement of KPIs.

WHAT WE VALUE
– We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
– Collaboration: Brilliant jerks can be brilliant elsewhere.
– Impact: Do, get it done, create impact.
– Passion: Be positive, bring passion and energy.
– Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!