Customer Service Executive (164611)

Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?
– Receive industry best training that will equip you with soft and technical skills for the role
– Gain confidence in meeting and exceeding expectations of our global customers
– Get comfortable in handling emails and calls and potentially chats
– Be part of our multilingual sales-oriented service team supporting our customers on their reservations and loyalty program queries
– The opportunity to work and grow in a diverse culture

What are we looking for?
– SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
– Ability to converse and write in English and Cantonese
– Pleasant personality with good communication skills
– Experienced in Windows Operating Systems and typing
– Positive attitude and a team player with a passion for delivering world class customer service
– Willing to work in a shift environment (24/7 operations)
– Ability to work under pressure to meet or exceed set performance standards
– Open to candidates who are permitted to work in Malaysia only

What’s in It for You?

Free stay at any of our Hotels globally (one of a kind in the industry)
5-Day work week (shift based)
Earn an attractive monthly salary up to RM5,000 including meal, shift, transport and language allowances
Discretionary performance-based bonus and incentives
Paid training and career development opportunities
SOCSO, EPF, EIS and medical insurance coverage
Annual preventive health screening