Technical Support Engineer

Job Description

Responsibilities
– Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
– Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
– Deliver support services to end-users via ticketing system and chat
– Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
– Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues