Operation Supervisor l Mid Shift l Onsite

Job Description

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider.

Client Experience Account Manager, be 100% YOU with MicroSourcing!

An Client Experience Account Manager is expected to:
– Regularly coordinate with the client regarding the status of the offshore team
– Implement and monitor KPIs set by the client or MS
– Monitor the team’s performance
– Conduct coaching sessions and issue corrective actions
– Monitor and track the daily attendance
– Implement policies, deadlines, and standards set by the client
– Handle complaints and queries from all staff
– Provide day-to-day operational support
– Resolve minor client and staff issues
– Report to the Operations Manager and Head of Operations
– Disseminate information to employees like updates on policies and company events.
– Create, maintain, and administer schedules for outsourced staff, in coordination with the client
– Prepare and maintain statistical reports used in management decision-making particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management
– Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results

What it takes to be part of our team:
– Experienced in creating KPIs and Control Measure points for a variety of possible industries. Experienced in Performance Management which includes the creation of balanced scorecards, performance improvement plan, and incentive process
– Strong decision-making skills and can work with minimum supervision
– Experienced project manager who can handle at least 10 accounts or a minimum number of 60 staff Good communication skills
– Root Cause Analysis skills

What’s in it for you
– Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
– A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit https://www.microsourcing.com/
*Terms & Conditions apply